Refund policy

Last Updated: September 2026

At SPADE, customer satisfaction is our priority. 

Exchange Eligibility

We only offer product exchanges under the following circumstances:

  • The product was damaged during shipping.
  • You received the wrong product.
  • The product is not according to the specifications

Exchange Conditions

To qualify for an exchange:

  • You must contact us within 10–12 days of receiving your order.
  • The product must be unused and in its original packaging.
  • Clear photos or a video of the damaged or incorrect product must be provided.
  • Proof of purchase (order number or invoice) is required.

Non-Exchangeable Items

We cannot exchange products if:

  • The request is made after 12 days of delivery.
  • The product has been used or opened.
  • The customer ordered the wrong product by mistake.

Exchange Process

  1. Contact our customer support within 10–12 days of delivery.
  2. Share your order number along with photos or videos of the issue.
  3. Our team will review your request within 1–2 business days.
  4. Once approved, we will arrange an exchange and send the replacement product.

Contact Us

For exchange requests or assistance, please contact us through our store's Contact Us page or customer support channels.